The Ombuds Blog
News and Information For and About Organizational Ombuds
March 01, 2012
Job Posting: Kaiser Permanente San Diego

KP is hiring a full-time Health Care Ombuds/Mediator for its facility in San Diego,
California. The Kaiser HCOM, "functions as a trained alternative dispute professional
offering patients, family members, staff & providers a conflict management program
to resolve patient/provider healthcare disputes early thereby improving patient safety
& reducing the costs of health care dispute resolution."

People who have applied for these positions confirm that Kaiser generally seeks
individuals with extensive clinical or health care management experience. No salary
or closing date indicated. (Kaiser Permanente Careers, Ref. No.: 123071.)


Interview With Kaiser Permanente Health Care Ombuds
April 29, 2011

The Marquette University Law School Faculty Blog features an interview with David
Richardson, PhD. Richardson introduces himself and gives an overview of his the
role of the Ombuds within the sprawling Kaiser Permanente health care system.
(Kaiser employs 28 HCOMs in California across 35 locations.) "The primary focus
when the Ombudsman is involved is to achieve a resolution concerning
patient-clinician issues at the earliest possible opportunity and lowest possible level,
well before they are elevated to a legal claim," he said.

Before joining Kaiser as an Ombudsman, Richardson worked at The Charles R. Drew
University of Medicine and Science in Los Angeles as the Center Administrator for
Behavioral Neuroscience Research Center and later as the Administrative Director
for the College of Medicine. He earned his doctorate in Psychology and completed
mediation training at the School of Law at Loyola Marymount University. He points
out that he presently is the the only Certified Organizational Ombudsman Practitioner
at Kaiser. The interview was conducted by Mathew Pauley, the Medical Bioethics
Director at Kaiser's Fontana and Ontario Vineyard Medical Centers, and a Marquette
Law School alumnus. (Marquette University Law School Faculty Blog.)
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