KP On Call
KP OnCall is a fully owned subsidiary of Kasier Permanente Southern
California. The organization connects with over 1 million members within
KP, a number of independent physician groups and commercial/Medical
managed care organizations in the United States.
KP OnCall provides 24/7 integrated programs in remote care management
or ‘telehealth’ to providers, payers and employers. We provide advice and
guidance to over 4 million healthcare consumers.
KP On Call Executive Team
Brad Schwartz, MD, FACEP
Dr. Schwartz is the co–founder and Chief Medical officer of KP OnCall, LLC. Since 1991,
he has also served as the Medical Director for American Medical Response, San Diego
and is a member of AMR’s national Medical Directors Leadership Council. Dr. Schwartz
is Board Certified in both Internal and Emergency Medicine. He received his post–
graduate training at Ohio State University and Residency training at UC San Diego
and UCLA Harbor.
In addition to practicing Emergency Medicine for over 18 years, Dr. Schwartz has been
involved in many areas of health care which include: 12 years experience directing 911
medical call centers, the development and direction of one of the first observation Units
in San Diego; medical director for the community rotation of UC San Diego
Emergency Medicine; and a clinical teaching position with UC San Diego’s
Department of Emergency Medicine.
Dr. Brad Schwartz has emerged as one of the leading physician experts in the field of
telephone triage and advice. He has dedicated the last 14 years of his career to
telephone medicine and continues to improve the quality of the programs at KP OnCall.
Ian Lazarus, FACHE
Mr. Lazarus began his professional career in 1984 as one of the first full time
employees at Voluntary Hospitals of America. As Manager of Membership for VHA, he
helped to build the largest alliance of nonprofit hospitals in the U.S at that time. Mr.
Lazarus left the corporate offices of VHA and subsequently worked in the Rocky
Mountain and New England regions of the alliance to assist those areas in regional
He joined publicly–traded National Health Enhancement Systems, Inc. in 1989 and
ultimately became Senior Vice President over all company products, and later President
of the Company’s new medical call center division. As Senior Product Manager for the
Company’s medical call center products, Mr. Lazarus built a national network of over
500 call center installations. As President of the Company’s 24 hour national call center
service, Mr. Lazarus provided services on an outsourcing basis to such clients as
Blue Cross/Blue Shield, PacifiCare, and Johns Hopkins Health System. During this
time, Mr. Lazarus emerged as a national expert on medical call centers and was
frequently quoted in national journals, faculty at national conferences, and chairman of
national call center programs.
When HBO &Company acquired National Health in 1997, Mr. Lazarus moved into his
last corporate role as Director of International Business Operations, where he managed
international strategic and commercial relations for the HBO &Company Call Center
Group. In building an international market for HBO &Company, Mr. Lazarus worked
extensively in the United Kingdom, Europe, the Middle East and Australia.
In 1998, Mr. Lazarus became the founder and Managing Partner for Creative Healthcare,
a consultancy and training firm focused on performance improvement, with a
concentration in call centers and healthcare delivery systems. While at CHC, Mr.
Lazarus launched an online training program in the performance improvement
methodologies of Six Sigma and Lean, a program that is available today in partnership
with the American Society for Quality. In 2007, he left Creative Healthcare to join KP
Throughout Mr. Lazarus’ career at VHA, National Health and Creative Healthcare, he
consulted with hundreds of healthcare CEOs and at all levels of health administration.
He has spoken at several major healthcare conferences and written articles for all
major industry trade publications, including Modern Healthcare, Health Care Strategic
Management, Hospital Financial Management (HFM), Pharmaceutical Executive,
Computers in Healthcare and Managed Healthcare. In 1997, Managed Healthcare
designated Mr. Lazarus their expert in international healthcare activity and in 1999, he
joined the Managed Healthcare Editorial Board where literally dozens of his articles
have appeared over the years.
Mr. Lazarus is a Fellow in The American College of Healthcare Executives and serves
regularly as faculty at the Congress on Health Administration, conducted by ACHE. He
received his training in health administration at The University of Michigan, and most
recently became certified as a bSix Sigma Blackbelt,b with concentration on service
industries. He is on the Relief Task Force for Doctors without Borders, a volunteer for
Teach for America and serves on the Board of the Society of Health Leaders, an ACHE
affiliate chapter. Previous to this, he served as a charter member of the Board for Social
Venture Partners, a charity foundation focused on bringing a venture capital approach to
the funding of nonprofit organizations.
Ramona Browne, RN, MSN
Call Center Manager
Ramona manages KP OnCall's day–to–day call center operations. She
works with KP OnCall’s team of nursing and clerical support
supervisors and staff to meet the needs of the caller by providing
efficient and accurate triage and advice. Ramona coordinates activities with
other departments to maintain high service levels and quality standards.
She has supported the expansion of the Remote Agent program which
allows RN's to work from home within KP Southern California and is active in
pursuing the extension of the program outside the service area.
Offering 25 years of nursing experience and 13 years of management
experience she joined KP OnCall in 2003. Her management experience in
24/7 hospital environment is an excellent fit into a 24/7 healthcare call
center environment. Prior to joining the organization, Ramona managed a
variety of hospital units, including a 47 bed medical unit in San Diego.
Ramona holds a Masters of Science in Nursing and a Bachelors of Science
in Nursing and a Bachelors of Art in Biology from the University of San
Melissa Bonwit, BSN, RNC, CPHQ
Quality Improvement and Training Manager
Dan Wallis, MBA, PMP
Director of Technology
Diane Solinsky RN, BSN, RNC
Executive Account Manager
Jan Guzik, NP
Product & Clinical Service Development
Laura Anderson, RN, BSN
Executive Account Manager
Vicki Carangian Revilla, RN, BSN
Nurse Clinical Systems Project Manager